Contract – the document or documents that set out these conditions and all other details about your agreement with us. Placing an order does not form a legally binding contract. A contract is formed only when we have received and accepted your order.

You – the person, firm, company or other organisation buying the goods from us.

These conditions override any terms and conditions you may have put forward unless we have agreed to any other conditions in writing.

These conditions do not affect your statutory rights as a consumer. The contract will be governed by Scottish Law.


Payment terms for buying goods. You must pay us when you place your order.

Payment Methods.

We accept Visa, MasterCard and Visa Debit. These details are taken using 128-bit encryption and a secure server. Tax Charges.

All product and shipping prices shown include UK 20% VAT. Our invoice to you, which will accompany the goods, will show the VAT amount charged. The invoice will contain our VAT registration number so that VAT registered customers can claim the tax back.


You must pay us any agreed charges for delivery or collection of goods. If we quote carriage charges, these only cover the time needed to load or unload our vehicle at the address you have specified. You must pay extra for any further time you cause us to spend, including if we try to follow your instructions for delivering or collecting the goods but cannot do so because of your acts or failure to do something. Stated delivery charges cover the UK mainland. An additional charge will be made for delivery to other areas. Deliveries must be signed for by the recipient. Failure to do so may result in failed delivery and a subsequent “return to sender” process. Should re-delivery be required as a result of no signature, you may be charged for subsequent delivery requirements.



If you the customer receive faulty goods, within the first 7 days please contact us where we can offer advice, or contact the manufacturer to remedy any issues. Tool Vault will arrange collection/delivery. If the manufacturer classes any faults or damage caused by misuse then customers will be required to pay the costs incurred within 60 days or the tool will be resold. Damaged goods must be signed damaged upon delivery or we cannot refund your purchase. Always check your delivery CAREFULLY for external damage before signing the acceptance note. After 7 days all tools will be repaired under the manufacturers warranty.  After 7 days any carriage charges become the responsibility of the purchaser to get the tool to us or manufacturer. Items no longer required / incorrectly ordered – All changes to an order including returns & refunds must be made by the purchaser. It possible to overcome this by sending change requests via the purchasing email address. Returns are the responsibility of the purchaser at own cost, with a reputable carrier.


You have the right to cancel this contract within 14 days without giving any reason. The cancelation period will expire 14 days from the day you receive your goods or in the case of a split delivery the day on which that last part of you order is delivered. To exercise the right to cancel your contract with us, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post,fax , or e-mail).


If you cancel this contract, we will reimburse to you all payments received from you less the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


Manufacturer’s warranty is specified by the manufacturer of the said item, and will be stated within any documentation supplied with the said product.

Limits of our liability a. All the times we quote for delivering or collecting the goods are approximate. b. We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation. c. If the goods break down or stop working properly during a manufacturers warranty period (see 5. Manufacturers Warranty), we will advise on arranging the appropriate and suitable action. We will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.

Ownership of and responsibility for the goods you buy

a. If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you or your premises. b. We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them.


If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you. Product descriptions and illustrations have been given in good faith but due to manufacturers policies of development and improvement may result in change and therefore they do not form any part of our contract. Images and colours on the web site may not be accurate reproductions and are provided for guidance only. In the event of any price errors or changes these will be confirmed to you at the time of ordering. All offers are subject to availability. All trademarks throughout this web site are acknowledged.


Reproduction in any form of this web site is strictly prohibited without prior written permission of Tool Vault


We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company.


15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government.

15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.